Part-Time Role
Do you want to be a leader in a well-established brand with over 70 years of history providing New Mexico’s favorite quick-service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.
Position Summary:
The Customer Service Representative (CSR) will interact with the company’s customers to address inquiries and resolve complaints. The CSR will handle all customer inquiries received by phone, through online reviews, and via the company website. This position reports to the Talent Acquisition & Retention Manager.
Essential Functions:
- Interact with customers via telephone, email, or in person to provide support and information on products or services.
- Research customer receipts to determine the appropriate resolution of customer concerns.
- Field customer questions and complaints; when a concern is of an urgent nature, forward to the appropriate District and/or Operations Manager.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Work closely with the Training Team and TA & Retention Manager to determine patterns of excellence (or issues) at specific stores.
- Fully uphold all principles of confidentiality.
- Adhere to professional and ethical behavior standards.
- Interact in an honest, trustworthy, and respectful manner with employees, visitors, and vendors.
- Participate in departmental staff meetings and suggested training opportunities.
- Comply with Blake’s Lotaburger policies and procedures.
- Perform other related duties as assigned.
