Do you want to be a leader in a well-established brand with over 70 years of history providing New Mexico’s favorite quick-service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.
Position Summary:
The District Manager’s (DM) role is to oversee, evaluate, and direct the activities of four or more General Managers (GM). The DM is also responsible for monitoring sales and controllable costs in their assigned district (e.g., food and labor costs) and for providing guidance to GMs on staffing, proper enforcement of policies and procedures, meeting sales/food/labor targets, and new product rollouts. DMs work with GMs to increase sales volume in their stores and are required to regularly audit stores within their districts to maintain consistent company brand standards. The DM reports directly to an Operations Manager.
Essential Functions:
- Know and embody the Mission, Vision, and Core Values of Blake’s Lotaburger – KIND, TEAM, PASSION, PROCESS
- Demonstrate the highest level of customer service any time the DM comes into contact with customers by being KIND and friendly, especially when handling complaints, and require all store-level employees to do the same
- Motivate management staff and crew members to perform all job duties with customers in mind; foster a positive environment of respect for coworkers and customers; provide positive reinforcement where deserved and constructively address policy violations as they arise
- Possess expert knowledge of Blake’s Lotaburger General Employee Policies & Procedures, Book 1 Policies & Procedures, and the Learning Management System
- Ensure that all management and crew comply with all Blake’s Lotaburger Policies & Procedures
- Address GM conduct and performance through the enforcement of company policies and procedures, career development, training, coaching, appropriate discipline, and, if necessary, discharge. Seek assistance regarding any employee relations or disciplinary issues through your direct report and the HR Department
- The DM must have an expert-level knowledge of appropriate recruiting and interviewing techniques. He/she must be proactive and consistently hire qualified, skilled applicants to avoid crisis hiring. Build a talent pipeline for future store vacancies
- Assist GMs with proper placement or reassignment of managers and crew to optimize their potential
- Assist with training and development of all crew members to allow for proper succession planning of future shift leads, assistant managers, and general managers; provide feedback on performance with all crew members
- Implement and monitor the Blake’s Lotaburger training program in stores for management staff and crew members
- Work with Operations Manager to plan tailored ways to increase sales within the specific market, and optimize food and labor costs to meet targets
- Train management staff and crew members in appropriate inventory/ordering practices, monitoring of operations, “shopping” the store, and sampling products
- Ensure the stores follow all applicable laws, including but not limited to food safety, premises safety, equal employment opportunity, and workers’ compensation reporting. Educate and train your employees to comply with these laws and regulations, and encourage proper, timely reporting of any issues or concerns
- Spend 4 days per week in the stores, as well or “as needed” basis
- 1 day per week to be allocated to administrative duties, or on an “as needed” basis
- Attend monthly District Manager Meetings, Operations meetings, and any in addition to meetings with other Blake’s Lotaburger departments as requested
- Follow current district and/or regional scheduling guidelines
- Perform other duties and/or projects as assigned
