Do you want to be a leader in a well-established brand with over 70 years of history providing New Mexico’s favorite quick-service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.
Position Summary:
The Shift Manager’s role is to assist the management team in overseeing the operation of the restaurant when scheduled as the Manager on Duty (MOD). Shift Manager responsibilities include, but are not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The Shift Manager may at times perform the essential functions of a crew member when not acting as the MOD. Ultimately, it is the duty of the Shift Manager to assist in running an efficient restaurant operation, rendering fast, kind, and accurate customer service in a clean and sanitary atmosphere. The Shift Manager reports to the General Manager.
Essential Functions:
- Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger – KIND, TEAM, PASSION, PROCESS
- Provide an outstanding customer experience for every Blake’s Lotaburger guest
- Demonstrate the highest level of customer service by being polite and kind to customers, especially when addressing complaints.
- Ensure proper preparation of each menu item following the correct process every time. Never walk past a mistake.
- Develop exceptional leadership skills to motivate crew members to perform all job duties with the customer in mind.
- Possess expert knowledge of both Blake’s Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies & Procedures.
- Ensure that all crew members comply with all Blake’s Lotaburger Policies & Procedures. When a policy violation occurs, report to the General Manager to follow up with appropriate discipline.
- Ensure that the kitchen always operates in compliance with all applicable food safety laws.
- Ensure that the store safe is always secure. The safe must be closed if not in immediate use.
- Document all deposits per Book 1 cash handling policies and assuring that other designated managers are doing the same. Report any deposit discrepancies to the General Manager immediately.
- Responsible for assisting with inventory of the product in your store. Ensure the store operates in compliance with all applicable laws including but not limited to food safety, premises safety, equal employment opportunity, and workers’ compensation reporting.
- Educate and train your employees to comply with the above laws and regulations, encouraging compliance with proper and timely reporting of any issues or concerns.
- Assist with training and development of all crew members to allow for proper succession planning of future shift managers; provide constructive feedback on performance with all crew members.
- Other duties as assigned including stocking shelves, receiving delivery trucks and housekeeping.
